Carbonetics

Very poor customer service. Purchased an Ewin Gaming chair for my son as Christmas present (2018) and it broke within 5 months. Have tried for the last 5 weeks to have it replaced or refunded and I have constantly been told complete lies and this is after I follow up with calls and texts asking why I haven't heard anything from them. Examples of the lies I was told are: the part is on its way or TNT courier company have done something wrong or a replacement chair will be sent asap and I wait for chair to arrive and nothing ever arrives. I have now told the supplier Harrison that if I do not receive a replacement chair within the next few days I will be notifying Fair Trading. His response was he will not be dealing with me and to take my business elsewhere. So as it stands this company are refusing to refund my sons Christmas present to the value of $427 for a chair that is 5 months old with a full warranty. Do not waste your money on a company that cannot follow through on a warranty for a faulty item and cannot communicate nicely to the consumer.