Milton
When choosing or signing up with a specific internet service
provider don’t shy away from asking the difficult questions because remember
this is a long-term decision that could setup your business for failure or
success.
There are at least four (4) questions that we feel are essential in
gauging the suitability of a specific provider with your own company’s goals or
objectives when setting up your business internet connection.
1. What is
your local internet knowledge?
this question, but if you really want high speed internet, it’s important that
the internet service provider (ISP) you choose knows their way around your area
– literally!
The best local internet service providers understand that the needs
of businesses are different from one to the next and even from other internet
users. They tell you the truth the first time because they know the area and
their network footprint in that area and can tailor a solution specific to your
business and ensure you enjoy super-fast and ultra-reliable business internet
with symmetrical download and upload speeds all the time.
2. Will
you be available 24/7 to help me with my internet when I need you?
Every
internet service provider out there has staff available to handle your account,
but can they really help you when you need them? The trend for most Australian
internet service providers is a shift towards offshore call centres in India or
the Philippines. While the person on the other end is friendly and really does
try to help – often with language barriers and limited knowledge of the local
business needs, its just not an efficient way to get your problems solved and
add on to this the wait time to be assisted!
If
you really want the best internet service on the market, you are better of
talking to us at Polyfone to find out you can connect to our super-fast and
ultra-reliable business internet. We are a privately-owned local internet
service provider (YES, we own our network) covering the whole of East
Queensland from the Gold Coast all the way up to the Sunshine Coast and
everything in between, available at moment’s notice if anything does go wrong.
With our extensive local knowledge, we are your best bet for new connections or
fast resolutions as we specialise in delivering wireless AirFiber which is swift
to setup and provide a superior service than that of fibre optic cable
providers.
3. What’s
your track record of uptime for your internet and network?
You
really need to ask this one because its just as important as the availability
of fuel in your car or water in your home. With the emergency of VoIP and most
businesses adopting cloud-based servers and cloud PBX, it is become even more
important to have a reliable internet network connection.
You
should not hesitate to ask the question about their uptime history – this means
the % of the time any of their client business networks has been up and
running. A good provider should have a consistent record of around 99.5% -
thereabouts!
4. Are
there any similar clients to me that I could talk to about your service?
Usually, reputable or
good providers have no problem answering this question with an affirmative
“YES”. They’ll usually have to check with their client first of course and
there might be privacy issues, but they can obviously talk about the clients
they are currently servicing. So, you should just go ahead and ask the
question.
If you not experienced
and talking to our dealing with ISPs it can be daunting to ask those questions
but here at Polyfone we appreciate you asking those questions as it gives us an
opportunity to tailor a solution as we don’t believe in the one size fits all
business internet and VoIP solution.
You also don’t need a
computer science degree to sit down and chat with us. We pride ourselves in
making everything simpler and easier to understand.
